WARNING! Proceeding with the following steps will erase the drive.
Try to format the drive.
- Option 1: Use Disk Management.
- Press the "Windows*" key + "x", and select the "Disk Management" option to open the utility.
- Option 2: Use Diskpart. Use this option if the first one does not work.
- Open the "Command Prompt" with admin rights.
- Type the command "diskpart" to start the utility.
- Type the command "list disk" to review the available disks. Match the capacity to find the SSD in question.
- Type the command "select disk <index>." Use the index number for the disk in question.
- Type the command clean and wait for the process to finish.
- Reboot the system and go back to "Disk Management" to see if a new simple volume can be created.
Update the drive firmware using the Solidigm™ Storage Tool.
If the behavior persists after following these recommendations, or if the drive is not recognized, contact Solidigm™ Customer Support.